TERMS OF SERVICE

Effective Date: September 22, 2026

Last Updated: September 22, 2026

1. ACCEPTANCE OF TERMS

By accessing or using the Direct Wellness Now (DWN) website, platform, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

These Terms apply to all visitors, users, merchants, and others who access or use the Services.

2. DESCRIPTION OF SERVICES

Direct Wellness Now operates a third party fulfillment platform that connects merchants with product suppliers and fulfillment partners. Our Services include:

• Product catalog access and ordering
• Order fulfillment and shipping coordination
• Merchant dashboard and account management
• Third-party supplier integration

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice.

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3. ELIGIBILITY

By using our Services, you represent and warrant that:

a) You are at least 18 years old (or the age of majority in your jurisdiction) b) You have the legal capacity to enter into this agreement c) You will comply with all applicable laws and regulations d) You are not restricted from using our Services under applicable law

If you are using our Services on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.

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4. ACCOUNT REGISTRATION

4.1 Account Creation

To access certain features, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information promptly
• Protect the security of your login credentials
• Notify us immediately of any unauthorized use

4.2 Account Termination

We reserve the right to suspend or terminate accounts for violations of these Terms or suspicious activity without prior notice.

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5. ORDERS AND PAYMENTS

5.1 Order Placement

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

5.2 Pricing

Prices are subject to change without notice. You agree to pay all charges at the prices listed at the time of order placement.

5.3 Payment Methods

We accept various payment methods as indicated on our platform. By providing payment information, you authorize us to charge your selected method.

5.4 Taxes and Duties

You are responsible for all applicable taxes, duties, and fees associated with your orders unless otherwise stated.

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6. FULFILLMENT AND SHIPPING

6.1 Third-Party Fulfillment

Direct Wellness Now partners with a network of verified suppliers and fulfillment centers to process and deliver your orders. Products may ship directly from these partners depending on availability and destination.

6.2 Shipping Estimates

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, or other factors beyond our control.

6.3 Shipping Addresses

You are responsible for ensuring shipping addresses are accurate and complete. Orders returned due to incorrect addresses are subject to reshipment fees.

6.4 Risk of Loss

Risk of loss passes to you upon delivery to the carrier or recipient.

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7. REFUNDS AND RETURNS

Our refund and return policy is governed by our separate Refund & Return Policy, which is incorporated by reference into these Terms. Key points include:

• Defective/damaged items must be reported within 30 days
• Buyer's remorse returns are not accepted
• International orders refused by customs are non-refundable
• Refunds processed within 5–10 business days

Please refer to our Refund & Return Policy for complete details.

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8. PRODUCT DISCLAIMER

8.1 Product Information

Product descriptions, images, and specifications are provided by our suppliers and may vary. We do not guarantee absolute accuracy.

8.2 No Medical Advice

Products marketed as wellness or health-related are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use.

8.3 Compliance

Merchants are responsible for ensuring their marketing complies with advertising standards in their jurisdictions.

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9. INTELLECTUAL PROPERTY

9.1 Ownership

All content on our Services (logo, trademarks, designs, software) is owned by Direct Wellness Now or its licensors and is protected by intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for lawful purposes only.

9.3 Trademarks

Our trademarks and trade dress may not be used without prior written permission.

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10. USER CONDUCT

You agree NOT to:

• Use the Services for any illegal purpose
• Violate any applicable local, state, national, or international laws
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Transmit harmful code or malware
• Engage in fraudulent activities
• Resell or redistribute access to our Services

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11. THIRD-PARTY SUPPLIERS

We partner with third-party suppliers and fulfillment centers. You acknowledge that:

• Supplier relationships are managed separately
• Supplier errors or failures may affect order fulfillment
• We are not directly responsible for supplier performance, though we work to resolve issues

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12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIRECT WELLNESS NOW SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Lost profits, revenue, or business opportunities
• Data loss or corruption
• Service interruptions or downtime
• Errors or omissions in product information

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE PAST 12 MONTHS.

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13. WARRANTY DISCLAIMER

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

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14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Direct Wellness Now, its affiliates, officers, employees, agents, suppliers, and partners from any claims, liabilities, damages, losses, or expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your infringement of third-party rights
• Your products or marketing materials

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15. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Any disputes shall be resolved in the courts located in Lakeland, Florida, USA, unless mandatory consumer protection laws require otherwise.

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16. DISPUTE RESOLUTION

16.1 Good Faith Negotiation

Parties agree to attempt to resolve disputes through good faith negotiation before pursuing litigation.

16.2 Arbitration

For certain jurisdictions, disputes may be subject to binding arbitration. Please see our separate Arbitration Agreement if applicable.

16.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS ACTION.

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17. PRIVACY

Your use of our Services is also governed by our Privacy Policy, which is incorporated by reference into these Terms.

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18. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Continued use of our Services after changes constitutes acceptance of the revised Terms. Material changes will be communicated via email or site notice.

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19. SEVERABILITY

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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20. WAIVER

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of those rights or provisions.

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21. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund & Return Policy, and any other incorporated policies, constitute the entire agreement between you and Direct Wellness Now regarding your use of the Services.

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22. CUSTOMER SUPPORT HOURS

Our customer support team is available during the following hours:

Responses to inquiries may be delayed outside of these hours and holidays

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23. SHIPPING RESTRICTIONS

As of the Effective Date of these Terms, Direct Wellness Now does not ship to European Union countries. We currently serve customers within the United States and select international destinations. Please check our website for current shipping locations.

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24. CONTACT INFORMATION

For questions about these Terms, please contact: