FAQ — Direct Wellness Now (DWN Shop)
About Our Products
What products does DWN Shop offer?
We carry a curated lineup of wellness supplements including:
- Electrolyte Hydration Powders (Passion Fruit, Peach Mango, Lemonade)
- Grass-Fed Collagen Peptides | Skin, Hair & Joint Support
- Hair, Skin & Nails Essentials
- Digest & Balance (digestive support)
- Mushroom Focus Strips – Fast-Melting Energy & Clarity
Do your products contain allergens?
Please check individual product labels for allergen information. If you have dietary restrictions, review the ingredient list on the product page before ordering.
Is Collagen Peptides safe for daily use?
See the product label for suggested use directions. Mix into water, smoothies, or beverages as directed.
Who are the Mushroom Focus Strips suitable for?
The Mushroom Focus Strips are intended for adults looking to support focus and daily energy. Consult your healthcare provider before use if you have a medical condition, are pregnant, or are nursing.
*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Ordering & Shipping
How long do orders take to arrive?
- Standard Shipping: 5–7 business days
- Express Shipping: Faster — estimated times shown at checkout
Where do you ship?
Currently within the United States only.
Can I modify or cancel my order after placing it?
Orders cannot be modified once submitted. If you need to cancel, please email us within 1 hour of purchase. Because our orders are sent to fulfillment quickly, cancellations after the 1-hour window are not guaranteed and are handled on a case-by-case basis.
Can I add items to an existing order?
No. Items cannot be added once an order is submitted. Please place a separate order.
What payment methods do you accept?
Credit/debit cards, Shop Pay, Apple Pay, and Google Pay.
Are prices tax-inclusive?
No. Taxes are calculated at checkout based on your location.
Returns & Quality
What if my order arrives damaged or incorrect?
We'll make it right! Submit your claim within 30 days of delivery. For quicker service use the return portal. You can also email us within 30 days of delivery at dwnsupport@directwellnessnow.com with your order number and a photo of the issue. We offer replacements or refunds at no cost to you.
Can I return opened supplements?
For health and safety reasons, we cannot accept returns of opened or used products. Unopened items may be eligible under specific circumstances — contact support for details.
Why can't I cancel orders after 1 hour?
Our orders are routed to our fulfillment partners quickly after placement. This limits cancellation flexibility after the 1-hour window.
What is Checkout+ Coverage and what does it include?
Checkout+ is an optional protection plan available at checkout. Coverage applies to qualifying unopened items only:
- ❌ Opened/used supplements are excluded (health regulations)
- ❌ Change-of-mind returns are still subject to the standard 10% processing fee
- ✅ Return label shipping cost is covered for eligible returns
- ✅ Exchanges remain free shipping (as per standard policy)
Coverage does not override health and safety restrictions. For full details, see our Return & Refund Policy.
Contact
How do I reach DWN Shop?
Email dwnsupport@directwellnessnow.com. We typically respond within 1–2 business days.