Cancellation policy

Subscription & Cancellation Policy

By enrolling in our recurring auto-ship supplement program, you agree to the following terms:

1. Automatic Renewal & Billing: Your selected supplements will automatically ship based on your chosen frequency (e.g., every 30, 60, or 90 days). Your payment method on file will be charged automatically prior to each scheduled shipment.

2. Cancellation Deadline: You can cancel or modify your subscription at any time. To prevent being charged for your next scheduled delivery, cancellation requests or changes must be made at least 3 business days before your upcoming renewal date.

3. How to Manage or Cancel: You can adjust delivery frequencies, skip shipments, or cancel your subscription anytime by logging into your account on our website and visiting the Manage Subscriptions portal, or by emailing customer support at dwnsupport@directwellnessnow.com.

4. Processed Orders: Once a recurring supplement order has been processed or shipped, that specific order cannot be canceled mid-transit and is subject to our standard Return Policy.

    

    One-Time Orders

   • Cancellation Window: Requests to modify or cancel a standard one-time order must be submitted within 1 hour of purchase.

   • Processing & Shipping: After 1 hour, your order enters automated fulfillment and cannot be canceled or modified mid-transit. Delivered products may be returned under our standard Return & Refund Policy provided safety seals remain intact.